Rodnya Support

Welcome to Rodnya Support! We are here to help you with any issues, bug reports, or questions you might have regarding the Rodnya app.

📧 How to Contact Us

If you need assistance, the fastest way to reach our support team is via email:

Email: support@rodnyaapp.ru

Please include the following information in your email to help us resolve your issue faster:

• Your device model (e.g., iPhone 15 Pro, Samsung Galaxy S23)
• OS version (e.g., iOS 17.4)
• A brief description of the issue or bug
• Screenshots or screen recordings (if applicable)

We aim to respond to all inquiries within 24-48 hours.

❓ Frequently Asked Questions (FAQ)

I lost my device. Can you recover my messages?

No. Rodnya uses strict End-to-End Encryption (E2EE) for all your personal messages. Your private encryption keys are stored exclusively on your device. We do not have access to your keys or your messages, and we cannot recover them if your device is lost or destroyed.

How do I delete my account and data?

To permanently delete your account and all associated data, please send an account deletion request to our support email at support@rodnyaapp.ru. Please send the request from the phone number or email address associated with your account so we can verify your identity. We will process your request and remove all your data within 30 days. Note: This action is irreversible.

Are my calls recorded?

Absolutely not. Calls are end-to-end encrypted. We cannot listen to or record your calls, nor does the app have any built-in call recording functionality.

For detailed information on how we handle your data, please read our Privacy Policy.

(Last Updated: February 2026)